Are YOU or someone you know feeling unwell?
Very often we don't need to see a GP , many common ailments do not require a GP for resolution and there are often quicker and better options available. Other choices of Health care professionals may be able to help you obtain the best treatment for you.
NHS 111 Wales is available 24 hours a day, seven days a week, and can be accessed online or by calling the phone number '111' using a mobile or landline phone.
The NHS 111 Wales website provides a range of information on health conditions and illnesses, a symptom checker and guidance on who you can contact for the right care.
If you call NHS 111 Wales, a call handler will assess your condition and provide you with healthcare advice and information.
In Cardiff, if your health condition is urgent, but not life-threatening, then you should phone 111 first before attending the Emergency Unit (often known as A&E), the Minor Injuries Unit or to access care out-of-hours.
Primary Choice is a new campaign to help members of the public choose the right health advice available in the local community. By making the right Primary Choice means your GP can spend time with the most vulnerable, complex and very ill patients.
Our nurse-led service can help and advice you.
Your local pharmacy can help you Choose Well -
Many pharmacies now provide a range of services which can be accessed throughout the week . Pharmacists offer this as part of the Free common ailment advice and can sometimes arrange for a prescription for you without seeing a doctor. This can include services such as emergency contraception or needle exchange facilities.
Please check with your local pharmacy whether they offer this service.
For further information on local pharmacy opening times please go to the Pharmacy Search facility.
Contraception and sexual health clinics
Sexual health services are available FREE in your local area. Please check your local clinic for information regarding appointments
Free condoms - Public Health Wales offer a free C-Card scheme to under 25's . USW are part of this scheme, to request condoms please book an initial Nurse appointment (telephone ) to register for the scheme after this you can order free condoms via the postal service on Frisky Wales
See Free Condom Scheme for alternative schemes
Emergency contraception - If you are under age 25 this is available from most pharmacies FREE. Alternatively contact NHS Direct, your GP or any integrated sexual health clinic
New Test and Post pilot service for STI testing
You can take a test for Chlamydia and Gonorrhoea and/or a test for HIV, Syphilis, Hepatitis B and Hepatitis C in your own home. Order a FREE testing kit.
Your family doctor (GP) is responsible for providing care to you during normal working hours, that is Monday to Friday 8.00am to 6.30pm (excluding bank and public holidays).
GP Out of Hours Services provide health care for urgent medical problems outside normal surgery hours. This service is available for urgent medical situations but not for emergencies.
If you have a medical emergency, a critical or life threatening problem you should call 999
If you have an open wound which may need stitching/dressing, you should go direct to your nearest Emergency (A&E) Department or Minor Injury Unit (MIU), or if it is an emergency call 999.
Please note – the Dentist is free only if you are under 19 yrs old.
Contact your normal dental practice first as most dentists offer emergency appointments on the day.
If you are not registered locally with a dentist, or are experiencing severe dental pain during the evenings, overnight or on weekends or Bank holidays phone the dental helpline on:
Newport – 01633 744387
Treforest – 0300 123 5060
Cardiff – 029 2044 4500
Alternatively, you can phone NHS Direct Wales on 0845 46 47 for advice
Consult a University first aider for treatment and/or advice. For any medical emergency on campus call 01443 4 33333 and ask for a first aider.
Your nearest hospital is:
Ynysmaerdy, Llantrisant, CF72 8XR.
Tel: 01443 443443
In Cardiff and Vale, you must call NHS 111 Wales first if you need to access the Emergency Unit or Minor Injuries Unit if you have an urgent, non-life-threatening emergency.
By calling 111, a call handler will assess your condition and help you get the right help, at the right place, first time. Callers will receive health advice over the phone, and if further assessment is required, a clinician from CAV 24/7 will call you back.
If you need to be seen at the Emergency Primary Care Centre (Out-of-Hours), or require assessment at the Emergency Unit or Minor Injuries Unit, our CAV 24/7 clinicians will arrange this for you if necessary.
Remember, 999 is available and should only ever be used when there is a life-threatening emergency. So, if it is not a life-threatening emergency, use 111.
If your medical problem is Life or Limb threatening dial 999
University Hospital of Wales
Heath Park Way
Tel: 02920 747747
Barry Community Hospital Minor Injury Unit
Tel: 01446 704000
The way you access the Emergency Unit has changed in Newport
The Emergency department has now moved to
Tel: 01633 493100
The Grange University Hospital - provides care for people who are seriously ill or have complex problems or conditions that cannot be safely managed at one of our Local General Hospitals.
All Minor injuries should now go to
Cardiff Road, Newport, NP20 2UB.
Tel: 01633 234234
Please note- there is no Emergency Department at the Royal Gwent Hospital. Life-threatening emergencies must go to The Grange University Hospital.
Ynysmaerdy, Llantrisant, CF72 8XR.
Tel: 01443 443443
Dial 999 and ask for an ambulance for serious accident or life threatening illness only. Examples include severe chest pain, severe breathing problems, severe bleeding or unconsciousness.
Please note: If calling 999 on campus yourself and an ambulance is dispatched please remember to inform Security the location of the incident in order they can direct the ambulance to the correct place on campus
An optician can see you for any acute eye problems such as itchy eyes, red eyes, conjunctivitis, bloodshot eyes and swollen eyelids.
Most opticians offer free emergency appointments under Eye Care Wales. If you have any concerns at all about your eyes, see a high street optometrist (optician) straight away. They will tell you if you are eligible for a free eye health examination.
All adults over the age of 16 can self refer to a Physiotherapist without the need to see a GP
This is a service for adults who have a muscle or joint problem (for example, neck or back pain, shoulder or knee problems, “tennis elbow” or ankle sprain).
Please click on the area below that you live in for the relevant information and access the self referral forms