Doctor table

Which Service is right for YOU?

Do you need to see a GP?

Are YOU or someone you know feeling unwell?

Very often we don't need to see a GP , many common ailments do not require a GP for resolution and there are often quicker and better options available.  Other choices of Health care professionals  may be able to help you obtain the best treatment FOR YOU. 

Choose Well

The Choose Well  campaign aims to encourage the public to think about and select the most appropriate healthcare service for instances of illness or injury.

Choosing Well means that you will be able to obtain the correct medical advice or treatment quickly.  It will also allow the busy NHS services to help the people who need them most.

Choosing Well  Wales will help you decide which service you need. It explains what each NHS service does, and when it should be used. 

USW Health Service

Our Nurse led service can help and advice you 

We can help you register with a local GP or decide which service you need. If the USW Health Service cannot help with your issue consider the services below:

If you don’t know which option to choose, please contact NHS Direct Wales on 0845 46 47 or alternatively Check your symptoms with the NHS Direct Wales Symptom Checker

NHS Direct Wales is a health advice and information service available 24 hours a day, every day.

Ring NHS Direct Wales on 0845 46 47 or visit

Your local pharmacy can help you Choose Well -

Many pharmacies now provide a range of services which can be accessed throughout the week .  Pharmacists offer this as part of the  Free common ailment advice and can sometimes arrange for a prescription for you without seeing a doctor. This can include services such as emergency contraception or needle exchange facilities.

Please check with your local pharmacy whether they offer this service.

For further information on local pharmacy opening times please go to the Pharmacy Search facility.

Contraception and sexual health clinics

Walk in clinics cover all aspects of sexual health and are available FREE in your local area.  No appointments are needed but  these tend to be very busy

To find out details of where your nearest clinic is use the following link or phone NHS Direct on 0845 46 47

Free condoms are available on campus from the University Health service if you are under 25.  See Free Condom Scheme

Emergency contraception - If you are under age 25 this is available from most pharmacies FREE.  Alternatively contact NHS Direct, your GP or any integrated sexual health clinic

New Test and Post pilot service for STI testing

You can take a test for Chlamydia and Gonorrhoea and/or a test for HIV, Syphilis, Hepatitis B and Hepatitis C in your own home. Order a FREE testing kit.

The USW Health Service can help you register with a local GP, or you can use a postcode search to find one directly.

If you need urgent medical care which cannot wait until your GP surgery is next open, phone your GP practice and you will be given a number to call.

Your dentist is able to see you for the following: toothache, tooth abscess, bleeding gums etc.

If you need to register with a local NHS dentist, go to to find a list of dentists in your area
If you do not have a dentist and you are in pain, you can call the dental helpline number, Mon/Fri, 9am–4.30pm :
Newport – 01633 744387
Treforest – 01443 680166
Cardiff – 02920 190175

Please note – the Dentist is free only if you are under 19 yrs old.

Contact your normal dental practice first as most dentists offer emergency appointments on the day. If you are not registered locally with a dentist, phone the dental helpline on 02920 190 175 Mon–Fri, 9am–5pm or evenings, weekends and Bank Holidays on 0290 444 500.

Alternatively, you can phone NHS Direct Wales on 0845 46 47 for advice

Consult a University first aider for treatment and/or advice. For any medical emergency on campus call 01443 4 33333 and ask for a first aider.

Attend A&E only if you have an acute illness, chest pain or breathing problems or a painful injury less than 2 days old.

Your nearest hospital is:


University Hospital of Wales, Heath Park Way, Cardiff, CF14 4XW.
Tel: 02920 747747


Royal Gwent Hospital, Cardiff Road, Newport, NP20 2UB.
Tel: 01633 234234


Royal Glamorgan Hospital
Ynysmaerdy, Llantrisant, CF72 8XR.

Tel: 01443 443443

Dial 999 and ask for an ambulance for serious accident or life threatening illness only. Examples include severe chest pain, severe breathing problems, severe bleeding or unconsciousness.

An optician can see you for any acute eye problems such as itchy eyes, red eyes, conjunctivitis, bloodshot eyes and swollen eyelids.

Most opticians offer free emergency appointments under Eye Care Wales.  If you have any concerns at all about your eyes, see a high street optometrist (optician) straight away. They will tell you if you are eligible for a free eye health examination.