Contact us

Contact USW Health Service

Email
[email protected]

Health Appointments

Treforest & Cardiff Campus Face-to-face and telephone appointments are available and can be booked via Advice Zone Online.  Please include your mobile number in the notes section of the online booking form. You can also include a brief message about your health issue or query is if you wish.  

Newport Campus-  At this present time, unfortunately we are unable to provide face-to-face nurse appointments at our Newport campus, however, telephone appointments are available and can be booked via Advice Zone Online. Please include your mobile number in the notes section of the online booking form along with a small description of what the appointment will be about. 

Please note – if booking a telephone appointment, sometimes the calls will be from a 'withheld' number, so please check your phone settings to ensure your handset will receive them.

Treforest - Campus Doctors

Ashgrove Surgery provide the GP provision for those students living in the Treforest area and have completed the required registration

Ashgrove Surgery hold GP clinics on Treforest campus every other Tuesday and hope to resume more regular clinic sessions again in September 2023.   

If you wish to book a GP appointment on campus please contact Ashgrove surgery on 01443 404 444 and ask for an appointment on campus or alternatively; visit Ashgrove E-Consult and follow the prompts to complete an E-Consult request.  

Doctors appointments CANNOT be booked via Advice Zone Online.

Confidentiality

Confidentiality is obviously very important and is taken seriously by the Nursing team. Your medical records will remain confidential except in extreme circumstances. Details of the full policy are available on the Policies page.

What if I have feedback?

We are always pleased to receive feedback. For information on how to provide this please visit our Policies page.

What if I have a complaint?

If you feel you have not received a good service from the Wellbeing Service (of which USW Health Service is a part) you may wish to follow the complaints procedure on the Policies page.